Preguntas frecuentes del cliente

Llámenos si tiene alguna pregunta adicional sobre los servicios: 1-855-241-4357

First, check if we have a Neighbor Brigade chapter in your town.

Click on the Client Application link. You'll be asked to create a username and password. Create an account and then fill out our online Client Application with your contact information, and information about your temporary crisis and how we can help. Read through and agree to our policies and waivers, and submit your application.

One of our chapter leaders or staff will contact you to talk about your needs, our organization, how our volunteers might be able to help you and if you need to complete anymore steps. We cannot guarantee all requests will be met.

If you do not have computer access, you can call our toll free number at 1-855-241-HELP(4357).

Our mission is to help neighbors undergoing a temporary crisis with everyday household chores. Please note, due to COVID-19 restrictions our usual services may be restricted, also we may be able to help with food insecurity issues as part of our COVID-19 relief program through local towns, schools, grants and donations.

Examples of a temporary crisis include cancer, illness, accident, surgery, fire, injury or a death in the family. Needs that are chronic, financial or age related generally do not qualify.

Examples of household chores might include meal delivery, dog walks, rides to doctor appointments, lawn cleanup and help with errands. Everyone receiving services is required to understand, agree to and sign off on Neighbor Brigade waivers and liability agreements. Some activities may require a background check.

Our services are provided no cost to the clients. Clients may not give money to volunteers as a form of payment, gift or reward.

Please note due to precautions of the COVID-19 pandemic, our volunteers are not currently providing rides. Thanks to grant funding and donations, we have some limited resources in a few areas to provide Uber, Lyft or taxi services for existing clients.  Please call our toll free number if you think you might qualify. 1-855-241-4357.

When not under COVID-19 restrictions, many Neighbor Brigade Chapters have volunteers who can give rides to essential appointments, such as doctor appointments or pharmacy pick-ups (but not general things, like hair appointments or general dental cleanings).

Because there will be face to face contact, we would require a background check on file for everyone in contact during the activity. Neighbor Brigade volunteers cannot supply any medical assistance (including lifting individuals into a vehicle). A client and Chapter Leader or Program Director will discuss the time/date and pick up/drop off locations for the ride. Depending on the ride details, a Chapter Leader may decide to break a ride up into two separate tasks (i.e. a ride to an appointment and a ride home from an appointment) or one round trip. There is no guarantee a ride will be filled by a volunteer, so alternative options should be in place if necessary (for example, taxi, Uber, Lyft, community transit, public transportation). Once the ride has been confirmed with a volunteer, the volunteer will pick up the recipient as scheduled. If contact information needs to be shared (for example, the volunteer runs errands while the recipient is in a doctor’s appointment and the volunteer gets a call when the appointment is over) the volunteer can share the information with the client at their discretion.

Volunteers are not permitted to assist in any medical activities or attend/act as liaisons at medical appointments. Volunteers may not sign any release forms that assume responsibility for the client. Clients should let Chapter Leaders know ahead of time if any extra equipment (e.g. walkers, wheelchairs, car seats), or passengers will be needed. Additional passengers may also need to undergo a background check.

Volunteers are not permitted to assist in any medical activities or attend/act as liaisons at medical appointments. Volunteers may not sign any release forms that assume responsibility for the client.

Due to COVID-19 precautions we are limiting, adjusting or not offering homemade meals at this time. Some chapters are making contact free meal delivery available through limited homemade meals, restaurant or prepackaged meal delivery, gift cards for local restaurants, or community supper/food bank meals, and it may change week to week. Check with your local chapter if you are interested in meals. Food will be delivered and clients are responsible for cleaning surfaces of any deliveries. Neighbor Brigade can supply cleaning products if necessary.

Pre-COVID-19, our meal system went something like this: If you and your Chapter Leader or Neighbor Brigade stafff decide that meals would be helpful in getting you and/or your family/roommates/housemates through your temporary crisis, you will decide on a meal delivery schedule. Our most frequent schedule is dinner two to three times a week for three to four weeks. (Our volunteers tend to be generous – you will likely end up with leftovers from most meals!)

Meals are delivered during a specified window (for example, Tuesday and Thursday 4-6pm) in disposable containers (you will not need to return) to a cooler (supplied by you or the Chapter) or area outside your door. Volunteers should not enter your home or ring your doorbell unless arranged. If there are dietary restrictions, allergies or food preferences, you should let your Chapter Leader know ahead of time.

We do our best to accommodate any requests, but as with any food that you have not prepared yourself, we cannot guarantee against cross-contamination or to meet all of your requests. Volunteers should have undergone our Food Preparation Guidelines for safe food handling and allergen cross-contamination, as well as provide ingredient labels in cases of food allergies.

In many of our chapters, if your temporary crisis doesn’t allow you to take your friendly and relatively easy to walk pup(s) out regularly, we might be able to help with occasional dog walks. Please note, due to COVID-19 restrictions, we might not be offering dog walks in any service area.

If you do have a need for a dog walk because of temporary crisis, you should tell your Neighbor Brigade Chapter Leader or our Program Director any relevant information about your dog(s) and the walk – what is the size and breed of your dog, is your dog good around other dogs/people/squirrels or could/do they pull on a leash, is it appropriate for a volunteer to bring their own dog or children to accompany them on a walk, is there a good walking route nearby, how long should the volunteer plan to walk, and any other useful information.

You should have poop bags, leash, possibly dog treats ready to hand off at an exterior door to a volunteer at the specified time. Volunteers shouldn’t enter your home and we may require background checks.

After your request has been made, you will discuss a schedule that works for you and your Neighbor Brigade Chapter. Your Chapter Leader or our Program Director will post the opportunities through the Chapter volunteer management software and send a message to alert Volunteers about the new opportunities.

As volunteers sign up, your Chapter Leader will likely notify you confirming the volunteers’ commitment or letting you know that we were not able to fill a time slot. If you need to change or cancel an arranged date, time or other details, you should contact your Chapter Leader.

In some towns, we have a temporary exception and have donations and grant funding that may be used towards transportation and food security for clients in those towns due to the COVID-19 pandemic.

However, financial hardship alone is also not in our mission for of our qualifications for support and Neighbor Brigade does not supply financial support to clients. Our mission is to provide assistance with everyday household chores (non-monetary assistance) in times of sudden temporary crisis such as illness, accident, death in the family, surgery or fire.

Neighbor Brigade's mission is to help neighbors during a temporary crisis; we do not offer long term services.

Most services last from one to three months.

We have limited and restricted some of our activities to protect volunteer and client safety, we have also temporarily expanded to help towns, schools and communities with families food insecurity efforts in some of our service areas.

We currently are offering limited meal preparation and delivery, exterior household chores, help with errands and grocery shopping. We are not offering friendly visits, volunteer provided rides.

The best thing is to have the person in a temporary crisis fill out an online application with the local chapter or to leave a message on our toll free number 1-855-241-4357.

A Chapter Leader or central staff will contact the individual directly to set up services or discuss options.

If it is not possible for the potential client to fill out the form online or call on their own behalf, someone close to the client can fill out the form online or call to arrange the details of service on their behalf. We would also need confirmation of the client’s approval of waiver and liability forms.

We have a list of alternative resources that might be helpful and are continuously updating this list with helpful resources in our service areas.

We do not share volunteers’ contact information unless specifically given permission.

In the case of rides, an exchange of cell phone numbers can be useful, otherwise, most of our activities should not require contact outside of the computer scheduling and communication between you and the Chapter Leader or Program Director. A volunteer shouldn't contact a client directly if information needs to be shared, clients should speak to Chapter Leaders to convey messages to volunteers.

Neighbor Brigade cannot be held liable or accountable for any activities coordinated or that occur outside of activities scheduled within the Neighbor Brigade computer system, which includes any activity coordinated between a volunteer and client, or between a Chapter Leader, volunteer and client.

Contact Us

Neighbor Brigade
P.O. Box 735
Maynard, MA 01754

Toll Free Phone: 855-241-HELP(4357)
Fax: 844-799-8811
info@neighborbrigade.org

Volunteer Login: http://volunteer.neighborbrigade.org

Donate Online
Our Sponsors
Middlesex Savings Bank Curriculum Associates Lynch Landscaping Emerson Hospital
Anti-Discrimination Policy

It is the policy of Neighbor Brigade to ensure equal opportunities to all volunteer and client applicants without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected under the laws of the United States.